Support

Email [email protected]. We reply within two working days.

Common questions

"Waiting for the first scan." New labels often take a day to get their first carrier scan. Parcly keeps checking. After 3 days with no scans it shows "Not found", and you can fix the number with Edit number.

No Live Activity? Check Settings › Parcly › Live Activities, and that Live Activities is on in Parcly's Settings tab. A Live Activity starts when the carrier marks the package out for delivery.

Restore Pro on a new phone: Parcly › Settings › Restore purchases.

Cancel: Settings › your name › Subscriptions › Parcly.